FAQS
How can we help you?
Service & Repair
-
Where do I send my scope for service and repair? How long does this typically take?
Please fill out and print our service-repair form, and ship it with just the optic. Remove any mounts, rings, sunshades, or lens covers. It is recommended that you purchase insurance and retain a tracking number to document the arrival of your product.
For an estimate on turnaround, please call our technical service department at 1-800-Leupold or (503) 526-1400.
Ship to: Leupold & Stevens, Inc. Attn: Product Service Dept. 14400 NW Greenbrier Parkway Beaverton, OR 97006
47 out of 63 voted users find this useful
Riflescopes & Reticles
-
Can I have a Bullet Drop Compensation (BDC) dial made for my scope? What information do I need to provide and how much will it cost?
Yes, BDC dials are available for many Leupold scopes. For CDS (Custom Dial System) models, you can redeem one free custom dial per scope and additional dials can be purchased for alternate loads and/or environmental conditions. Several non-CDS riflescopes models also have custom BDC lasering available
56 out of 71 voted users find this useful
-
My scope is running out of internal adjustment travel before I get properly sighted in. How can I obtain more travel?
When encountering an issue involving exhausted adjustment travel it is likely related to the alignment between the scope and barrel. When producing a firearm, there are many different components, each having a tolerance specification. As these tolerances stack, the alignment between the receiver and the barrel changes; this is why 10 seemingly identical rifles will all require different amounts of scope adjustment to sight-in. This is also why some scopes will reach the end of the adjustment travel without properly aligning to the bore; running out of adjustment before you can place the bullet in the center of the target.
This issue can be rather frustrating to the average rifleman who simply wants to sight-in and leave the adjustments in a single position, but to the long-range shooter who makes adjustments more often, the issue is compounded. People often want to know how far can I shoot with a particular scope, meaning how much elevation adjustment they will have for long-range shooting. This is not a question that can easily be answered because of the previously mention tolerance stack. As an example, let’s take 2 of the same 10 seemingly identical rifles mentioned earlier and see what happens when used for long-range shooting; both rifles are chambered in .308 Winchester, will be shooting 168 grain match-grade ammunition, and are mounted with scopes with having MOA of total adjustment travel (35-MOA up and 35-MOA down from center).
Due to differing tolerances, rifle #1 requires 10-MOA of down adjustment from the scope to be sighted in at 100 yards and rifle #2 requires 10-MOA of up adjustment. This means that the scope on rifle #1 will have 45-MOA of up adjustment remaining, allowing the shooter to make the proper correction for shots up to 1,070 yards; rifle #2 will have 25-MOA of up adjustment remaining, allowing the shooter to make the proper correction for shots up to 780 yards. Even though the rifles seem exactly the same, #2 will require a long range base or shims much sooner than rifle #1.
Elevation issues can be resolved by shimming. If more up adjustment is required, the rear of the base needs to be shimmed between the receiver and the base. If you need more down adjustment, the front base needs to be shimmed. In making this adjustment it should be noted each 0.001″ thickness of shim equates to approximately 1-MOA (1 inch at 100 yards) correction. Shimming does not induce stress on the scope, but typically reduces stress by properly leveling the scope to be parallel with the receiver.
If an issue exists on the windage axis, the correction needs to be made with windage adjustable bases or rings. Leupold offers windage adjustable bases (STD) which have two windage screws holding the rear ring. By loosening one side and tightening the other, they shift the rear of the scope right or left. It should be noted that shifting the rear of the scope to the left will cause the point of impact to shift to the left and vise versa. It should also be noted that if one axis is near the limit of its adjustment, there will be a reduction in the amount of adjustment on the other axis. If the elevation adjustment is near the top of the adjustment range, the windage adjustment will be reduced; if windage adjustment has been induced, there will be a reduction in elevation adjustment. This can be illustrated by drawing a circle on a piece of paper to represent the maintube of a scope. If you start in the center of the circle with your pencil, you can move an equal distance in any of the four directions: up, down, left, or right. If you start in the center of the circle and move upwards toward the top of the circle, you will see that the distance remaining to the left and right has been diminished. The same is true in any direction; if you start in the center of the circle and move to the left, you will have diminished travel to adjust up or down.
** It is not uncommon for lower quality optics to have more adjustment travel than their higher quality counterparts for a number of reasons, but is typically due to the use of smaller, less expensive internal components. When smaller parts are placed in the same size housing (maintube), they will have the ability to move farther, but will also have negative aspects relating to image quality and durability.
In the diagrams above, the outer circle represents the maintube of the scope when looking through the optic. The black dot represents the erector system, or internal lens cluster that is moved when making windage/elevation adjustments on the scope. The thin lines help illustrate the amount of travel remaining on the opposite axis as windage/elevation adjustments are made; helping illustrate how an adjustment in one direction limits the amount of travel in the other.
- 1. Represents a scope with the erector system in the center of the adjustment travel range; allowing for maximum adjustment travel on the elevation axis (the same is true for windage when the erector system is centered).
- 2. Represents a scope with the erector system in the center of the adjustment travel range; allowing for maximum adjustment travel on the windage axis (the same is true for elevation when the erector system is centered).
- 3. Represents a scope with the erector system near the end of the available travel in the up direction; drastically reducing the amount of windage travel remaining.
- 4. Represents a scope with the erector system near the end of the available travel in the left direction; drastically reducing the amount of elevation travel remaining.
- 5. Represents the scope on rifle #1 in the above example; when sighted-in at 100 yards.
- 6. Represents the scope on rifle #2 in the above example; when sighted-in at 100 yards.
14 out of 19 voted users find this useful
-
Can I have an existing scope refinished?
Unfortunately, we cannot refinish a scope. To effectively remove scratches, dings, or ring marks, the affected area must be replaced. In these instances the Leupold Custom Shop can replace the maintube or other external parts. Call 1-800-Leupold to learn more.
11 out of 12 voted users find this useful
-
When was my scope manufactured?
Every Leupold scope produced since 1974 will have a letter included in the serial number acting as a date-code. Scopes manufactured prior to 1974 will typically have a five or six digit serial number without a prefix or suffix. Scopes using a letter as a prefix (the beginning of the serial number) were produced between 1974 and 1992. Scopes using a letter as a suffix (the end of the serial number) have been produced after 1992. On the chart below, you will notice the letters I, O, and Q have been omitted as they are easily mistaken for 1, 0, and 0 respectively.
PREFIX SUFFIX E = 1974 A = 1993 F = 1975 B = 1994 G = 1976 C = 1995 H = 1977 D = 1996 J = 1978 E = 1997 K = 1979 F = 1998 L = 1980 G = 1999 M = 1981 H = 2000 N = 1982 J = 2001 P = 1983 K = 2002 R = 1984 L = 2003 S = 1985 M = 2004 T = 1986 N = 2005 U = 1987 P = 2006 V = 1988 R = 2007 W = 1989 T = 2008 X = 1990 U = 2009 Y = 1991 V = 2010 Z = 1992 W = 2011 X = 2012 Y = 2013 AA = 2014 AB = 2015 AC = 2016 AD = 2017 AE = 2018 AF = 2019 AG = 2020 AH = 2021 AJ = 2022
AK = 2023
AL = 2024
48 out of 54 voted users find this useful
-
Where does Leupold get its glass?
At this time, there are no American manufacturers that can supply enough high quality lenses to support our Golden Ring Optics production. Our lens systems are designed at Leupold, by American optical engineers in our state-of -the-art optics labs. The glass is then procured from vendors who must meet stringent quality standards. Incoming parts are carefully inspected in our testing facility before they are accepted into the build process.
All major optics producers acquire some or all of their glass from the same sources as Leupold. Some of these sources are located domestically, some are European, and some are Asian. The source of the base material is not nearly as important as the optical design. Our glass is so much clearer due to our proprietary lens coatings, how we engineer the prescription of the lenses, and the construction of the optic itself.
20 out of 35 voted users find this useful
-
Why does my BAS reticle (Boone & Crockett Big Game, Varmint Hunter’s, LR Duplex®, LRV Duplex, S.A.B.R., Ballistic Firedot, Multi-Firedot, Pig-Plex, Impact, T-MOA, and Custom, Ballistically Matched reticles) need to be used on a specific magnification sett
Leupold Ballistics Aiming System reticles such as the Boone & Crockett Big Game, Varmint Hunter’s, LR Duplex, LRV Duplex, S.A.B.R., Ballistic Firedot, Multi-Firedot, Pig-Plex, Impact, T-MOA, or the Custom, Ballistically Matched reticles are typically installed in scopes with a rear focal plane design; allowing the user to tune the reticle for use with multiple loads. Changing the magnification in rear focal plane designs changes the subtension of the reticle, effectively changing the amount of holdover provided by the long-range aim points of these reticles. This can be observed by placing the main aim point (crosshair) in the center of a target, changing the magnification, and observing the resulting effect on subtension. The observer will notice that though the main aim point remains in the center of the target, the holdover points appear to move up the target as magnification increases, and down the target as magnification decreases. As such, faster loads with flatter trajectories will require a higher magnification setting than slower loads with more bullet drop. It is important to note that since the main aim point is located directly in the center of the field, it does not move as the magnification changes; this allows users of these reticles to sight-in on any magnification setting.
One example commonly used to help visualize this effect involves viewing a deer 400 yards away with a fictitious scope ranging from 1x to 100x. If the scope is set to 1x magnification and the main aim point is placed directly on his shoulder, the deer appears rather small and occupies very little of the visual field. Because the deer appears small and only occupies the very center of the field, the 400-yard aim point is located well below the deer, representing many feet of drop. As the magnification is increased, the main aim point remains on the deer’s shoulder, but he begins to fill more of the visual field. When 100x is reached his shoulder fills the entire visual field, placing the 400-yard aim point only inches below the main aim point. The result is that as magnification is increased, the target begins to fill more of the visual field, making the holdover points appear to walk up the target, thus representing less drop. As magnification is decreased, the target gets smaller, making the holdover points appear to walk down the target, thus representing more drop.
8 out of 8 voted users find this useful
-
What is the difference between a first focal plane (front focal plane) reticle and a second focal plane (rear focal plane) reticle?
A Second focal plane reticle design creates a situation where the apparent size of the reticle does not change as the magnification is adjusted. In these scopes, the amount of target area covered by the reticle is inversely proportional to magnification; as the magnification is increased, the amount of target area covered by the reticle is decreased. This can be seen by looking through a variable magnification scope and increasing the magnification setting. As the power is increased, the apparent size of the target is increased, but the reticle appears to remain the same size; the result is that the reticle covers less of the target when the magnification is increased.
Second Focal Plane Reticles: Many hunting scopes are designed with rear focal plane reticles. This allows the reticle to appear bolder and heavier when set to low magnification, but appear thinner and more precise when set to high magnification. Most hunters set variable magnification scopes to a mid-level magnification for general carry situations, reducing magnification in low-light or heavy cover situations, and increasing magnification for longer, more precise shooting solutions. Second focal plane designs allow the reticle to appear bolder in low light, making them easy to see and faster to acquire when the light is fading. This same property is advantageous in situations where heavy cover may be encountered, allowing easy differentiation between the reticle and vegetation. If a longer distance shot is to be taken, the magnification can be increased, creating a situation where the reticle covers less of the target, allowing the user to be more precise.
First Focal Plane Reticles: Mil and MOA based reticles are based on a specific subtension and require exact feature spacing to be accurate. If this type of reticle is used in a rear focal plane design, the scope must be used on a single, specific magnification (typically high power). Placing this type of reticle in a front focal plane design allows the operator to use the scope on any magnification while retaining the exact spacing of the reticle features. When viewing this through the scope, the reticle will appear to get larger as magnification is increased and smaller when magnification is decreased.
13 out of 13 voted users find this useful
-
Can I apply an oven-baked Cerakote finish to my Leupold Riflescope?
No. While our optics thrive in temperatures up to 160F in clean environments, they should not be baked in the presence of chemicals such as paint or other refinishing compounds. These chemicals may release vapors harmful to the optic.
18 out of 18 voted users find this useful
Binoculars
-
Do your binoculars have BAK4 prisms?
All of our Leupold binoculars utilize BAK4 prisms, except for the BX-5 Santiam 15x56mm which uses Abbe-Koenig prisms.
3 out of 3 voted users find this useful
-
What does Synergy Built mean?
The Synergy Built project represents a combined redesign effort from a dedicated team of professionals at our Leupold headquarters in Beaverton, Oregon. This collection of professionals has worked extensively on a total re-creation of our Observation products involving: Optical Engineering, Design Engineering, Mechanical Engineering, Manufacturing Engineering, and Quality Assurance Testing. The result is a line of binoculars and spotting scopes that are unlike any other in the industry.
2 out of 2 voted users find this useful
-
How do you rate your binoculars? Which models are better than the others?
Similar to our riflescope product line of VX-1, VX-2, VX-3, etc., we have redesigned the features and performance of our binocular and spotting scope product lines to align with our riflescopes regarding the different levels of glass quality, internal lens coatings, external lens coatings, etc. Our entry-level products are labeled as BX-1 for binoculars and SX-1 for spotting scopes, mid-level products are labeled as BX-2 and SX-2, high-level products are labeled as BX-4, with BX-3 products between mid and high-level. Our premium-level made in USA products include our familiar golden ring.
7 out of 7 voted users find this useful
-
Which is the best Leupold binocular for children?
The Yosemite is the best choice because of its lower magnification, wide field of view, compact (but easy-to-use) size, and wide interpupillary distance adjustment range (note: interpupillary distance is the distance between the centers of your pupils).
1 out of 2 voted users find this useful
-
What are the advantages of roof prism and Porro prism binoculars?
Roof prism binoculars are lighter and have a closer focus distance. Roof prism binoculars also have a more stream-lined design. Porro prism binoculars often cost less than roof prism binoculars and can provide better depth perception.
10 out of 11 voted users find this useful
Performance Eyewear
-
Where can I find product warranty information?
Performance Eyewear are guaranteed for life. The warranty information can be found here.
2 out of 2 voted users find this useful
-
How do I request a warranty claim?
If your Leupold Performance Eyewear fails to perform in any way, please request service here or by calling 1-800-LEUPOLD. A member of our Technical Service team will assist you with your claim.
1 out of 1 voted users find this useful
-
Are scratched or broken lenses covered under warranty?
Lenses that are scratched or damaged by the consumer are not covered under the Performance Eyewear warranty. Damaged lenses can be replaced for the nominal fee of $80. To arrange for replacement lenses, request service here or call 1-800-LEUPOLD.
3 out of 3 voted users find this useful
-
Can I purchase the frame or lenses separately?
Performance Eyewear is only available as a complete product. Frames and lenses cannot be ordered separately at this time. If you need to replace scratched or damaged lenses, please request service here or call 1-800-LEUPOLD.
1 out of 1 voted users find this useful
-
Can I purchase my RX prescription directly from Leupold?
At this time, prescription lenses cannot be purchased directly from Leupold. All Katmai, Becnara, Packout, and Switchback models are compatible with prescription lens requirements and can be fitted with prescription lenses through third party eyewear retailers such as SportRX.
4 out of 4 voted users find this useful
-
Are prescription lenses acquired from or installed by a third party covered under warranty?
No. If you have a defect related to a prescription lens installed by a third party like SportRX, any and all service to correct this must be performed by that third party.