General Terms of Use

Use of This Site

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18, but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur. Certain orders constitute improper use of this Site and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. IF YOU DO NOT AGREE TO (OR CANNOT COMPLY WITH) ANY OF THESE TERMS OF USE, DO NOT USE THIS SITE. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. Leupold & Stevens reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Errors, Inaccuracies, and Omissions

Our goal is to provide complete, accurate and up to date information on our Site.  Occasionally there may be information on this Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, or cancel orders, if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Reviews Moderation Policy

At Leupold & Stevens, Inc., we value transparency and authenticity in customer feedback. Our review moderation policy aims to maintain the integrity of product reviews while fostering open communication with our customers. Below are the guidelines we follow when moderating reviews:

  1. Authenticity: We believe in the importance of authentic customer feedback. All reviews submitted to our platform must reflect genuine product experiences and opinions.
  2. Respectful Language: Reviews containing offensive language, personal attacks, or discriminatory remarks will not be tolerated and may be removed.
  3. Relevance: Reviews should be relevant to the product being reviewed. Feedback related to shipping, customer service interactions, or other aspects not directly related to the product's performance may be considered for removal.
  4. Accuracy: We strive to maintain the accuracy of our reviews. Any reviews found to contain false information or inaccuracies may be subject to removal after thorough investigation.
  5. Resolution: If a customer issue is resolved to their satisfaction, we encourage them to update or remove their negative review. We are committed to addressing and resolving customer concerns promptly.
  6. Transparency: We are transparent about our review moderation practices. If a review is removed, a reasoning for the decision will be documented and available at the request of the customer.
  7. Fairness: Our moderation decisions are made impartially and consistently. We treat all reviews equally and consider each case based on its individual merits.
  8. Feedback: We welcome feedback on our products and services. Customers who have concerns about their reviews or our moderation practices are encouraged to reach out to us directly.

By adhering to these guidelines, we aim to create a review platform that is both informative and trustworthy for our customers. Thank you for your participation in helping us maintain the quality of our products and services.

Financial Incentives

Leupold Loyalty is Leupold’s rewards program in which customers earn points for actions and purchases on Leupold.com. Loyalty members can become eligible for rewards such as purchase discounts, special gifts at certain reward point levels, and exclusive or early access to products, sales, and events. Leupold Loyalty is free to all customers who create a Leupold.com account.

In connection with Leupold Loyalty, we may offer financial incentives and/or price or service differences ("Incentives") to Leupold Loyalty members based on points earned as further described on the Leupold Loyalty Rewards page, in exchange for our use of Leupold Loyalty Data (defined below).

To offer these Incentives, we must track the Personal Information you provide when you sign up for a Leupold.com account or engage in activities to earn points, such as updating your contact information, purchase history, and other information supplied by you to us ("Leupold Loyalty Data"). You're automatically enrolled in Leupold Loyalty upon creating a Leupold.com account and you can withdraw and erase all your data from Leupold Loyalty at any time by contacting us by emailing customerservice@leupold.com.

The value of Leupold Loyalty Data to Leupold is calculated by determining the approximate additional spending of Leupold Loyalty customers against the spending of individuals who are not enrolled in Leupold Loyalty. The value of Leupold Loyalty Data is reasonably related to the costs associated with offering the Incentives.